Last updated: 21 December 2024
Welcome to Healing is a Journey - Survival Kits. These Terms and Conditions ("Terms") outline the rules and regulations for the use of our website and services. By accessing this website and purchasing from us, you agree to be bound by these Terms.

1. Introduction

Healing is a Journey - Survival Kits is based in Australia and provides curated survival kits and related services to help individuals on their healing journeys. We offer one-time purchase kits, subscription services, and digital products. Our services are designed to support individuals through personal growth, emotional recovery, and self-care.

2. Eligibility

To use our website and services, you must:
  • Be at least 18 years old.
  • Provide accurate and complete information during the purchase and account registration processes.

3. Subscriptions and Purchases

a. Subscriptions

By subscribing to our services, you agree to receive a monthly kit or digital product based on your chosen subscription plan. The subscription will auto-renew unless you cancel it through your account or by contacting us at least seven (7) days before your next billing date.

b. Billing and Payment

All prices are listed in AUD and include applicable taxes. Payment is due at the time of purchase or subscription renewal, which will be charged automatically via your selected payment method. You are responsible for keeping your payment information up to date.

c. Cancellation Policy

You may cancel your subscription at any time. However, cancellations will apply to future charges only and will not result in a refund for any unfulfilled portion of the current billing period.

4. Shipping and Delivery

We offer shipping within Australia and, where available, internationally. Shipping times and costs are subject to change and may vary based on your location. Healing is a Journey - Survival Kits is not liable for any delays in delivery caused by external factors, including but not limited to customs clearance or local postal services.

5. Returns and Refunds

Our products are carefully curated and personalised, so refunds are only granted under specific circumstances, such as:
  • Damaged items upon delivery (photographic evidence required within 7 days of receipt).
  • Faulty items.
To request a refund, please contact our Customer Support team at [email protected]. Refunds are processed within 14 business days after approval.

Digital products, such as downloadable content or online courses, are non-refundable unless proven to be defective or inaccessible.

6. Intellectual Property

All content, including images, designs, text, and trademarks, on our website and products are owned by Healing is a Journey - Survival Kits or licensed for our use. You may not copy, reproduce, distribute, or otherwise use our content without our written permission.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy [link to Privacy Policy] explains how we collect, use, and protect your information. By using our services, you agree to our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by Australian law, Healing is a Journey - Survival Kits, including its employees, affiliates, and agents, shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our services.

9. Indemnity

You agree to indemnify and hold Healing is a Journey - Survival Kits harmless from any claims, losses, or damages arising from your use of our services or breach of these Terms.

10. Changes to Terms

We may update these Terms occasionally to reflect changes to our practices, legal requirements, or services. Any changes will be posted on this page with the “last updated” date. Your continued use of our website and services after changes are made signifies acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Australian courts.

12. Contact Us

For questions or assistance, please contact us at: